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Privacy policy

Charter Samui protects your personal data and privacy. Charter Samui goal is to offer its users a smooth and pleasant browsing and booking experience on its website to allow them to rent a boat, easily and safely.

The purpose of this document is to give you a clear overview of the privacy of your personal data in regard to the use of our website. We want to give you a complete overview of the data we collect and how we process the data we record while you are browsing or using our Service.

We invite you to read this document carefully. If you still have questions, do not hesitate to contact us at info@charterkrabi.com. We will respond as soon as possible.

1. Charter Samui

Charter Samui is responsible for the processing of personal data collected during your use of our services and our site. By registering on the platform Charter Samui, you accept the said processing of personal data by also ensuring the accuracy of all the data you provide to our Service.

2. Personal data

What is personal data? This is a term that includes any information about an identified or identifiable natural person (data subject) such as a name, address or telephone number. Personal data also includes elements of direct or indirect identification such as an IP address.

Charter Samui collects data in order to improve the user experience and the quality of its Services. They are mainly used for the management of relations with it users and members, and if necessary, the processing of your requests relevant to our Services and to any request for information.

Charter Samui uses different types of cookies. No personal data is sold to third parties. However, as a part of the exercise of our activity, service providers of the publisher are likely to use your personal data. Note that Charter Samui ensures the reliability of the selected providers and their use of your personal data.

In the event of attempted fraud or fraud committed by a user, in accordance with its Terms and Conditions, Charter Samui reserves the right to block the account concerned, whose user will no longer have access to our Services. Charter Samui may be required to keep the blocked account's data for investigation purposes.

2.1 The data used by Charter Samui

Registration data

In order to ensure an efficient customer service, Charter Samui needs to collect information about you.

The requested registration data includes:

  • -First name
  • -Last Name
  • -Email address
  • -Phone number

Payment data must be provided in addition to the data mentioned above. They are used to facilitate the booking of the boat and to receive payment following the rental of a boat. This method may also involve requesting a copy of an identity document for fraud control purposes.

Payment data includes:

  • -Owner: IBAN and BIC / SWIFT Code
  • -Renter: first name and last name of the holder, last 4 digits and the expiration date of the card used for payment.

The use of a card token via our payment provider allows us to process payments without storing the sensitive information of the bank card.

Online payment transactions are carried out through a secure and encrypted method according to international best practice.

Charter Samui uses and processes payment data to provide its Services. Payment data is processed and stored by our service providers, Stripe in accordance with the rules generally applied in e-commerce.

Public data

Personal data made public with your consent (such as for example a review of a boat following a rental) will be considered as public data on the Charter Samui website.

Public data are:

  • -First name
  • -Review (s) received and given

Charter Samui uses this public data to connect users to each other.

Online navigation data

Information is collected and stored in our database during use of our site or application. This data is used to constantly improve the quality of our Services and to develop new features. This data is also used to prevent fraud via automatic detection systems. This data includes: IP address, user location, navigation behaviour data, browsing history on the site.

At any time, the person subject to processing of their personal data may exercise their rights towards Charter Samui by contacting us via the following email address: info@charterkrabi.com.

2.2 Retention period of your personal data

Your personal data is stored only during the period that is necessary for the execution of our Services and the duration of your membership to them.

2.3 Rights

You can exercise rights attached to your personal data. To exercise the right of access, rectification, deletion, opposition, portability of data or restriction of processing, write to info@charterkrabi.com. An answer will be given to you as soon as possible.

3. Security and data proprioception by Charter Samui

We make every effort to protect our Services and other systems against online threats such as data loss and illegal access. An encrypted transfer (TLS) between the user and the server increases the security of the operation.

4. Right to change the privacy policy of Charter Samui

Charter Samui may implement changes to this policy. Using Charter Samui Services entails the acceptance of any updates to this Privacy Policy.

Every Charter Samui user is encouraged to keep up to date with the latest information regarding the implementation of our privacy policy.

You will be able to assert your right of objection by writing to info@charterkrabi.com in accordance with the Terms and Conditions as applicable to our Services.

Contact Us

For any questions related to personal data, please write to us at the following by email: info@charterkrabi.com